RETURNS AND REFUND

We thank you for choosing to shop at dooley.store. We care about your experience and want to make sure that working with us is fun and hassle-free. We offer a clear return and refund policy, explained below, in case you are not completely satisfied with your purchase for any reason.

30-Day Returns

Returns must be made within 30 days of purchase.

To be eligible for a refund, please ensure that:

The product is unused and has all tags still attached.

The product does not have any damage, stains or signs of wear.

Return Process

Contact our customer service team via email at [email protected] to request a return. Provide your order information and the reason for return.

Once your request is approved, we will provide detailed instructions on how to return the product.

Return the product to us via a tracked shipping method. This ensures that the product is returned safely and is traceable during transit.

Refund Process

Once we receive and inspect your returned products, we will notify you of whether your refund has been approved or denied.

If approved, your refund will be processed back to the original method of payment used for the purchase.

Depending on your financial institution, it may take additional time for the refund to reflect in your account. Approximately 30 days.

Refund Processing

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will be automatically refunded back to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check your bank account or contact your credit card company as there may be a delay in processing.

If you have done this and have not received your refund, please contact us at [email protected] .

Damaged or Faulty Goods

In the rare event that you receive a damaged or faulty item, please contact our customer support team within 48 hours of receiving your order. We will work with you to resolve the issue promptly, either through a replacement or refund.

Contact Us

If you have any questions or concerns about our return or refund policy, please contact us during business hours:

Email: [email protected]

Phone: +1 910-427-0729

Address: 745 Summit St, Gainesville, GA 30501, United States

Business Hours: 8am – 5pm (Monday to Friday, closed Saturday and Sunday)